| Relationship Model |
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Managing Expectations |
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Every relationship brings with it a set of distinct expectations that affect the clients business. We collaborate closely with our client to define measurable expectations and identify the intangible ones. Then we use the RM Model to devise a process to manage them.
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Defining the portfolio of applications that can be outsourced |
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A portfolio of possibilities in the relationship with SPAN sets the tone for deeper and committed relationships.
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Relationship Health Checks |
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In a bifocal approach, SPAN looks at the measure of expectations and its fulfillment and ongoing intangible expectations. SPAN focuses on monitoring the relationship as well as the engagement through frequent conferencing and quarterly surveys.
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Ongoing Improvement |
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SPAN strives to derive optimal methods for client specific work process improvement. Ongoing technology R&D and training augment the technical process and quality capability of the team.
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Aligning to the Client's Organization Culture |
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Underling the RM Model is our emphasis on alignment with the client's organization culture and blending of working arrangements.
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