Establishing Business Continuity
SPAN’s Remote Infrastructure Management Services (RIMS) is a modern and well integrated model that is reliable and adds accuracy and value to business operations. We believe that a scalable network infrastructure can drive the speed and efficiency of solution delivery, in addition to improving the overall business performance. Scalable network infrastructure can accommodate increasing data, computer hardware and networks with minimal network degradation. RIMS assures remarkable outsourcing success to our customers, which minimizes their cost by up to 40 percent. Concurrently, they can avail our impeccable SLA-based services, selective sourcing, process maturing, high level automation and metrics-driven culture, all of which can bring in consistent and expected results with maximum quality in service delivery.
We have delivered support services round-the-clock and also worked on projects like migrations, new setups, transition and transformation. Our client support model, top-notch quality and security frameworks serve our clients effectively and enable us to take proactive measures to support and benefit the client. Many a time, our proactive measures have saved time, rework and money for our clients. Our Remote Infrastructure Management Services are flexible and flawlessly integrate with the existing operational processes and resources. With RIMS, SPAN can help you achieve the best levels of business transformations by addressing every challenge of an IT infrastructure.
ITSM Database Services
Our Database Services spans across Design & Development, Database Migration & Integration, Remote DBA Service and Database Performance Tuning. We provide various services across the entire technology environment.
ITSM Open Systems
We maintain our specialized skills in ITSM Open Systems that has gained substantial momentum for in the IT vendors’ community, and contributes significantly to the success of a business.
We provide stable and reliable operations support model that is fully aligned with the ITIL methodology. Our Mainframe IT Infrastructure & Operations team is responsible for providing exceptional remote support.
Today’s enterprise depends on data to drive the business and performance. Availability of data is the key factor to run a competitive business. Our DBA services group is adept in providing various services across the technology environment, including Oracle and MS SQL server applications, DB2, to name a few. We use a delivery method with a combination of onsite and offshore resources using a robust communication network. Customers can effectively manage their IT budget and balance their project priorities by choosing the essential services whenever needed, and for as long as required.
SPAN’s ITSM Database services extend across:
- Design & Development
- Database Migration & Integration
- Remote DBA services
- Database Performance Tuning
The services involve implementing and maintaining OLTP and decision support to databases varying in sizes ranging from gigabytes to terabytes. We migrate large databases from one platform to another with minimum downtime. Our expertise also includes migration of different RDBMS to Oracle, Oracle 32 bit to 64 bit, Oracle on Windows to Linux. The Remote DBA Service helps databases spanning across multiple locations of the world to be monitored from remote locations. We maintain a secure infrastructure that allows us to provide 24*7 support to our clients worldwide. The DBAs onsite are provided with cost effective alternatives to ensure a seamless service.
The Performance Tuning sphere involves advanced self-tuning, including use of the database advisors & other components of the Framework, performance tuning, troubleshooting, resolution building, detailed scrutiny of database activity using statistics & wait events, manual database tuning using Statspack, AWR, ADDM reports, and Instance tuning & database tuning.
We work seamlessly with you in identifying and understanding the existing problems and bottlenecks, and offer creative, cost-effective solutions to most complex business requirements. Our delivery method uses the onsite and offshore resources combination with a robust communication network. The customers can effectively manage their IT budget and balance their project priorities by choosing the services they require, and avail the service as and when required.
We maintain our specialized skills in ITSM Open Systems that have gained substantial momentum in the IT vendors’ community, and contribute significantly to the success of a business. ITSM Open Systems usually comprises a wide gamut of services such as Remote Server and Network Support, Remote Security Services, Database Monitoring, Disaster Recovery, Email / Chat Support, Software Support, Documentation, and Database Services.
SPAN ITSM Support offers remote network diagnostics, resolution & administration, back up, restore & security-related configurations, 24x7 support, L1, L2 & L3 support backed by NDA and SLA, high priority support for all of desktop, network & server related issues, resolution of issues related to system and applications error messages, fixing software issues, installation and up-gradation, and remote technical support for various databases including SQL and Oracle servers.
Our service offering in this space is designed to provide business entities with access to the best and latest technologies and process flows. Tailored to solve critical business issues faced today, SPAN’s ITSM Open Systems provide significant cost advantage to enterprises operating within multiple verticals. We automate and streamline the management processes of a business with our substantial expertise and support core operations of our customers’ businesses. We offer flexible ITSM Open Systems solutions depending on the needs of your organization.
Remote Mainframe Operations Support Functions
We provide stable and reliable operations support model that is fully aligned with the ITIL methodology. The latest IBM mainframe Z 10 servers with 17000 MIPS, along with high availability storage devices with 640 TB disk and 3000 TB tape capacity are installed at our parent organization in Oslo, Norway. This enables handling of 80,000 workstations for remote operation to fulfill the fast-growing and ever-changing customer demand.
SPAN team consistently strives to delivers cost-effective, timely and quality service support using the ITIL framework. The team is engaged in providing support to the customers across the Scandinavian region covering Norway, Sweden and Denmark. Round the clock operations and system programming support for IBM Mainframe Z / OS Mainframe systems include Z/OS implementation, upgrade & support, CICS transaction system maintenance & support, DB2 Database administration & support, MS administration & support, and MQ administration & support.
The high level support systems and services offered by SPAN include IBM Mainframe Z-Series System & Sub Systems Support, Storage Management & High Availability, and Production Scheduling & Control.
In addition, the team is engaged in Enterprise Monitoring and providing recommendations and implementing the best improvements for a Mainframe systems environment, including system optimization, change methodologies and operational procedures. Another fundamental responsibility includes testing of new version and upgrades for systems, sub-systems, code or products, manage and control data storage by establishing, implementing, and adhering to storage management policies, standards and procedures.
Our Mainframe IT Infrastructure and Operations team is responsible for providing remote support from Bangalore, the IT hub of India, for customers spread across diverse regions.