Connecting with the World
There are two ways to create differentiation, either, by providing the best experience to the consumer in the buying process, or by offering low cost. For the first approach, you have to deliver consistent experience at every touch point, where your business meets your customer. This is possible when you have a 360 degree integration of all the channels through which you connect. In SPAN, we call it 'Connected Experience'.
With our state-of-the-art framework, we help businesses create a seamless digital experience, so that they can serve their customers whenever / wherever their customers decide to connect. We help organizations to reinvent their customer interaction chain by providing the right tools, process and expertize to make real time personalization possible.
Channels help your customers to create a seamless digital experience. Providing the right information to your customers in real-time to help them in their choice takes consumer experience to a new level.
WebRTC is the personification of next generation unified communications & narrows the gap between users engaged in contextual communication. It acts as a bridge between customers, support staff & multiple conferencing parties to engage in real time collaboration.
SPAN’s expertise in Unified Communications can be classified into broad communications product areas. Our UC expertise enables seamless communication between your customers, employees and stakeholders, irrespective of the communication medium one uses.
Real Time Recommendation at all Channels
Channels aid your customers to access immersive interactive experience for customer touch-points on a single platform, integrate all the possible systems and data points into a single orchestrated flow, and offer advanced analytics for timely prediction, recommendation and appropriate personalization to help your customers choose wisely.
Providing the right information to your customers in real-time to help them in their choice takes consumer experience to a new level. Our real time recommendation engine churns all the relevant data in real time about the customer profile and presents the most relevant results in no time. The engine has been standardized and supported by API so that it can be integrated with your CRM without any hassles.
Real Time Visual Engagement through WebRTC
WebRTC is the personification of next generation unified communications, wherein it narrows down the gap between users engaged in contextual communication. WebRTC acts as a bridge between customers and support executives, as well as multiple conferencing parties to engage in real time collaboration with contextually aware features like instant messaging, audio/video call, screen sharing, etc. with minimal setup or just with the click of a button on a web browser.
Instant communication with your customer when they need makes your service truly personal, and, if it is a browser-based video presence, it creates the wow factor that every organization dreams to have.
Our VisualConnect solution offers:
- Instant conference room setup through browser
- Audio/Video conference and collaboration support
- File transfer
- Screen share
- White boarding
- Co-browsing with annotation
- Instant Messaging
- Interworking between SIP/IMS
SPAN’s expertise in Unified Communications can be classified into six broad communications product areas. We offer our expert services in the areas of Voice and Telephony, UC Clients, Conferencing, Presence and Instant Messaging, Messaging,and Applications. Our UC expertise enables seamless communication between your customers, employees and stakeholders, irrespective of the communication medium one uses.
Our Unified Communications aims at providing unparalleled value to businesses, which makes smooth transition to feature-rich communication through a variety of media. It also facilitates enhanced collaboration by combining diverse modes of communication into an enriched user experience.