
![]() |
Managing ExpectationsEvery relationship brings with it a set of distinct expectations that affect the clients business. We collaborate closely with our client to define measurable expectations and identify the intangible ones. Then we use the RM Model to devise a process to manage them. |
Every relationship brings with it a set of distinct expectations that affect the clients business. We collaborate closely with our client to define measurable expectations and identify the intangible ones. Then we use the RM Model to devise a process to manage them.
In a bifocal approach, SPAN looks at the measure of expectations and its fulfillment and ongoing intangible expectations. SPAN focuses on monitoring the relationship as well as the engagement through frequent conferencing and quarterly surveys.
SPAN strives to derive optimal methods for client specific work process improvement. Ongoing technology R&D and training augment the technical process and quality capability of the team.
Underling the RM Model is our emphasis on alignment with the client's organization culture and blending of working arrangements.
By using the SPAN’s Relationship
dashboard, clients can better understand the cost advantages and business value delivered by outsourcing applications development and management, over a period of time. The tool enables dashboard views that reveal, across multiple dimensions, the financial impact for a particular engagement with SPAN. The dashboard helps clients to better understand and detail the returns they receive from SPAN’s offshore services as compared to keeping it in house.
With IT budgets flat relative to previous years, many companies need help optimizing their IT expenditures purely from an operational cost prospective through labor arbitrage. The dashboard illustrates how clients can reduce IT costs and achieve greater operational flexibility over time as the engagement size increases.
The tool will enable clients to:
Please write to us for a demo at relationship@spanservices.com