Relationship Model

 

Relatinship Model

Managing Expectations

Every relationship brings with it a set of distinct expectations that affect the clients business. We collaborate closely with our client to define measurable expectations and identify the intangible ones. Then we use the RM Model to devise a process to manage them.

Defining the portfolio of applications that can be outsourced

Every relationship brings with it a set of distinct expectations that affect the clients business. We collaborate closely with our client to define measurable expectations and identify the intangible ones. Then we use the RM Model to devise a process to manage them.

Relationship Health Checks

In a bifocal approach, SPAN looks at the measure of expectations and its fulfillment and ongoing intangible expectations. SPAN focuses on monitoring the relationship as well as the engagement through frequent conferencing and quarterly surveys.

Ongoing Improvement

SPAN strives to derive optimal methods for client specific work process improvement. Ongoing technology R&D and training augment the technical process and quality capability of the team.

Aligning to the Client's Organization Culture

Underling the RM Model is our emphasis on alignment with the client's organization culture and blending of working arrangements.

Relationship sigma image

By using the SPAN’s Relationship sigma image  dashboard, clients can better understand the cost advantages and business value delivered by outsourcing applications development and management, over a period of time. The tool enables dashboard views that reveal, across multiple dimensions, the financial impact for a particular engagement with SPAN. The dashboard helps clients to better understand and detail the returns they receive from SPAN’s offshore services as compared to keeping it in house. With IT budgets flat relative to previous years, many companies need help optimizing their IT expenditures purely from an operational cost prospective through labor arbitrage. The dashboard illustrates how clients can reduce IT costs and achieve greater operational flexibility over time as the engagement size increases. The tool will enable clients to:

  • Compare the business value and cost advantages at different levels of engagement that can be achieved by partnering with a mature global services partner like SPAN
  • Rationale for measuring the cost advantages and business benefits of outsourcing as the engagement size peaks
  • Measure the Total Cost of Ownership which includes expenses related to SPAN’s services and continuous cost efficiency as SPAN gains more knowledge on client’s application with time

 

Please write to us for a demo at relationship@spanservices.com
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Mission

  • We at SPAN will endeavor to deliver greater value by being innovative, following optimal processes and focusing on continual improvement in our execution