Unified Communications

As Unified Communications becomes more ubiquitous & seamless across carriers, enterprises and Hosted PBXes, ISVs are increasingly realizing the possibility to innovatve & deploy cost effective and enhanced communication applications. SPAN has the proven IP communication skills to help vendors build & verify Enterprise Mobility, Contact Center, Collaborative Computing & VoIP solutions.

At SPAN, we believe in satisfying customer needs in a partnership mode, by involving the customers at every stage of development and applying technology and solution engineering principles that accommodate new paradigms. The process is expected to achieve the following benefits irrespective of the customer’s range and scale of operations large or small.

End Users Communications

SPAN's engineering team helps to deliver Next Generation services and content, at the same time helping the ISVs realize newer revenue streams in the areas of IMS, IPTV, Mobile, Web 2.0 and social networking technologies.

• Qualify SOHO gateways/devices and other CPE to be "SIP aware" to access the IMS network
• Development of SIP applications for IMS enabled devices and Set-top boxes
• Application development & porting on Symbian, Android, Blackberry, Brew & iPhone platforms. Detailed offering are here.
• Protocol stacks porting onto various handsets
• Mobile application testing
• Mobilizing desktop applications on to handheld devices
• Interoperability, Call Flow, Security and Load Testing

Communication Service Providers

SPAN's engineering team helps Communication service providers to build robust network infrastructure and a strong service delivery platform around their networks. SPAN's core expertise is in the VoIP and IMS domains.

• Development/sustenance and extension of SIP based propriety Hosted IP-PBX systems
• Building applications on JSR 289 and JAIN SLEE implementations
• Call /Contact Center enhancement and portal integration with business systems
• Extended PBXes to support new channels/protocols
• Users Management , Billing and Flexible Provisioning systems & Integration with CRM systems
• Developing Web conferencing and Desktop Sharing Solutions
• Media Control & Integration with Media Gateways
• Integrating Presence, IM with VoIP systems
• Call flow testing and Interopability testing against various SIP phones and SIP Servers
• Media Control and Integration with Media Gateways

Enterprise Communications

SPAN's engineering team could identify and plug the pain areas causing delays in serving your clients and internal teams through Unified Communications. SPAN's expertise in open source Unified Communication solutions would drastically cut your costs. SPAN can enable your existing business processes and applications to work in defined Unified communication platform thereby reducing cost of operations and allowing for online conferencing and reporting.

• CEA using Microsoft OCS and Opensource UC solutions
• Customizing Opensource based UC solutions
• Building communication-mashup applications
• Development and testing of Contact Centre and IVR applications

Tools & Technologies

Case Studies

Mobile-VPN for Enterprises in GSM Networks

Design and Development of a service control function in GSM network for enterprises to facilitating a enterprise specific virtual network enabling access and cost control for voice, SMS, GPRS and MMS services. The solution involves building the Online Charging Server that implements the Ro and Gy DIAMETER interfaces and building the TCAP driver to SIGTRAN and CAP V3 Resource adaptor for the JAIN SLEE Service Creation platform.

Benefits

• Development of TCAP and Gx Resource adaptor for Mobicents
• Quick adaptation to customer's development execution process
• Load balancing and high availability with multiple stacks and multiple application servers
• Implementation of CAP Codec and TCAP driver
• Quick understanding of operator specific architectures

Call Control for SaaS based IVR platform

Enhancement of call control features including concurrency control for a SaaS based IVR and call center solutions platform. Project involves implementation of special call control functionality requiring B2BUA implementation and a cache mechanism. The application is built on JBoss communication platform (SIP servlets 1.1) using RESTful technology for call concurrency queries and JMX controls debugging and monitoring.

Benefits

• Development of IMS applications on platforms with JSR 116/289 capability such as Oracle's OCCAS and Mobicents
• Cluster implementation for High availability
• Building a flexible test suite to validate and debug performance parameters
• Co-development with teams across different geographical locations
• Technical engagement with Platform vendors (Mobicents) in identifying and resolving implementation shortcomings

Co-Development of Enterprise Identity and Access Management Software

Development, verification and validation of an Enterprise Identity and Access Management software that allows seamless integration of Linux®, UNIX® and Mac systems with Microsoft® Active DirectoryT in mixed networks and mixed identity management systems. The system also allows integration of leading Virtualization platforms with Microsoft ADS.

Benefits

• Elaboration and realizing "one line" requirements
• Continuous build and Test cycle and working with teams in various time zones to ensure "round the clock" productivity.
• Setup of a highly structured and flexible test bed for verification for more than 70 distributions including OEMs and open soruce
• Building of a customizable automated Test harness achieving 80% test coverage